Through Yelp Guest Manager, its comprehensive front-of-house platform, this integration enables our AI voice agent, Jasmine, to access real-time wait times and add callers directly to a restaurant’s waitlist – streamlining the experience for guests and taking repetitive tasks off the plates of busy staff. 

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For restaurants already using Yelp Guest Manager to manage reservations and walk-in queues, this adds a powerful new layer of automation. Now, when a guest calls to ask “How long is the wait?”, Jasmine can:

• Instantly check Yelp Guest Manager
• Provides an accurate, real-time wait estimate
• Add the caller to the waitlist – no manual entry required

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It’s fast, accurate and removes friction for both staff and guests. That kind of real-time adaptability is essential in the fast-paced, often chaotic world of restaurants and bars – and, until now, it simply didn’t exist.

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