How Flour + Water used Hostie to Increase Walk-Ins by 13% Within 1 Month
Case Study
Hostie increased reservations by 23% and walk ins by 32%
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Case Study
Since opening in 2023, DACHA Projects has been dedicated to providing inclusive and welcoming spaces in San Francisco. Starting with DACHA Kitchen & Bar in 2023, the group has since opened DACHA Cafe & Bar and begun offering mixology classes and catering services.
Throughout the first years of operation at DACHA Kitchen & Bar, co-founder Suki Skye began having problems with their phone system. “I was taking all of the phone calls directly to my cell phone and was getting calls at 6:00 am on Saturdays or at midnight all throughout the week. It was a pretty miserable experience,” says Skye. Managing their multiple locations and service offerings, she didn’t have the time to deal with the phone.
Not only that, but DACHA had another unique problem: a large percentage of Russian-speaking guests. Suki needed a solution that could not only help her answer the phone but also adapt to her diverse clientele.
Speaking with CEO Randall earlier this year, she knew Hostie would be the right fit.
“I spoke with Randall immediately and connected because we both have family-run restaurants and he understands the unique challenges. We’re not a corporation. He really understood.”
Randall communicated the ROI based on DACHA’s volume of calls and covers. Showing them projections of the time they would get back, and money they would be earning with Hostie, it was an easy decision.
DACHA Projects started with Hostie in 2025. Here’s how it helped them save time and work with their diverse guests.
Because of Hostie’s multilingual capabilities, DACHA Projects doesn’t need to worry about missing out on revenue due to a language barrier.
Hostie can speak to guests, answer FAQs, and make reservations in over twenty languages.
Spanish, Mandarin, or even Russian. It doesn’t matter; Hostie is making sure everyone can use it, regardless of the language they speak.
Managing multiple businesses and providing a quality guest experience is challenging enough in itself. Hostie makes sure answering the phone never adds to that workload.
“Running three businesses, answering phone calls, and taking reservations every single day was a little too much. Hostie has really changed my life for the better,” says Suki Skye, “I got so much time back to be able to put back into the business. It's saved so much time and energy for me, and I’m so grateful.”
Since onboarding in April:
Try Hostie today and take back your time from the phone.
